Please review all terms and conditions before making your purchase.

 If you have any questions, please call or contact us by completing the Contact Us form to receive more information.

Thanks again & we pray you enjoy your shopping experience with us!

FAQs, Privacy, & Shipping Terms

Security & Privacy Policy

Applies to First Lady Hats by Lady J and all of it’s divisions

All boutique payments are processed through Square and/or Paypal payment processor.

Please click here to review their privacy policies.

Your Security Is Our Top Priority

We want to make sure your online ordering is easy, secure and worry-free. Just a word about our online security. To safeguard all your shopping transactions, and to encrypt your credit card information, First Lady Hats by Lady J LLC, employs the Internet’s Secure Socket Layer ("SSL") security technology. Your Browser will automatically be directed to our secure commerce server, so that all your personal information will be encrypted before it is transmitted over the Internet.

Our Privacy Policy

First Lady Hats by Lady J LLC, values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. First Lady Hats by Lady J LLC, recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. We also give you the option to opt-out of receiving periodic email from us by requesting to unsubscribe from our email blasts. If this option is chosen, you will not receive any email from us other than email communicating information regarding your order(s). If you choose to receive email from us by keeping this option, you hear from us from time to time via email describing new products, services or promotions. Each email newsletter you receive will always give you the option to opt-out of receiving future email from us.

As you browse the website, advertising cookies from our advertising partners may be placed on your computer periodically so that we can understand which products are of most interest to you. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. Additionally, the techniques our partners employ do not include the collection of personal information such as your name, email address, postal address or telephone number. Sometimes we share customer information with our advertising service providers so that they can perform services on our behalf. Like cookies, this practice allows us to tailor the First Lady Hats by Lady J LLC, experience to our users. This information is used solely for marketing and targeting purposes by us and is never sold or rented to other marketers.

If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.

If you have any questions about our privacy policy, please contact us.

First Lady Hats by Lady J LLC

10926 Quality Drive Box 38411

Charlotte, NC 28278

980-428-9022

DIVISIONS OF FIRST LADY HATS BY LADY J LLC

Love with a Smile

Lady J Consulting

Please review all FAQS, terms and conditions before making your purchase. If you have any questions, please call or contact us.

FAQs

• Do you offer layaway? At this time, we do not offer layaway.

•  Will you share my email or other information with 3rd parties? Absolutely not. The information given to First Lady will be for internal use only. First Lady may occasionally send emails about specials and discounts. However, you may opt-out anytime by calling or emailing us directly. 

•  What are the shipping policies? First Lady only ships within the continental U.S. All orders are personally inspected and carefully packed. Some items may have to be shipped separately. To save you money, we will attempt, whenever possible, to pack your items together in one box, but many times that is just not possible without danger of damage to delicate items. If we are able to combine shipping and if combining the shipping results in a savings in shipping costs, we will reduce the order total by the amount of that savings. Tracking numbers will always be provided if we have an email on file for you.

• * What are the shipping rates? Rates are added at Checkout. They are based on our rates for USPS Priority/Parcel Post. Expedited shipping/Rush order are available upon request and will have additional shipping cost.**

• What are the terms for bling shirts and custom orders? Please contact us at 980-428-9022 or via email: [email protected] For more info about custom/group orders.

TERMS and CONDITIONS

Are subject to change or be amended at the sellers discretion

****ALL SALES ARE FINAL****

***PRE-APPROVED RETURNS****

• WILL BE ISSUED STORE CREDIT ONLY ( Must be used within 3 mos)
• MUST BE REQUESTED WITHIN 3 BUSINESS DAYS AFTER DELIVERY

• No returns are accepted due to size/fit issues- size charts are available on the site. If more info is needed please contact us.
• No returns are accepted due to u satisfactory color, material, or style of the item ordered.
• Orders damaged during shipping, must receive pre-approval to be exchanged or for store credit.

EXCEPTIONS

• Returns are only accepted when there is an error In quality committed by the seller.
• Returns approved (that are not seller error) will be subject to the following:

> 20% Restocking Fee- deducted from the store credit refund

> Items returned are at the expense of the buyer, must be returned in

New/Unused condition.

**ALL TERMS AND CONDITIONS CAN BE CHANGED AT THE DISCRETION OF THE OWNER**